Wayne State University

EPAF Implementation Project

Support Contact Information

 

Support Contact Information:

Users who require assistance with resolving EPAF Self Service Banner issues should utilize the following methods:

Access Issues

(Appropriate Links not visible, Login data missing or unknown, etc…)

 

    1. Business Managers

Imaging Problems

(Installing Application Xtender Web Access, etc…)

 

    1. Document Management/Imaging Support – http://computing.wayne.edu/imaging/support.php

    2. IT Support in S/C/D – http://computing.wayne.edu/deptsupport

    3. C&IT Help Desk – ext. 7-4778 or http://www.computing.wayne.edu/Help_Desk/contact_us.php

Technical Problems

(EPAF Transaction not processing, Unable to save an EPAF Transaction, etc…)

 

    1. Business Managers

    2. IT Support in S/C/D – http://computing.wayne.edu/deptsupport

    3. C&IT Help Desk – ext. 7-4778 or http://www.computing.wayne.edu/Help_Desk/contact_us.php

 

Note: EPAF technical problems should be reported by creating a CallTracker ticket (http://calltracker.wayne.edu), with the ticket being assigned to  the "EPAF Training & Support" group.

Routing Queue Assistance and Business Process Questions

(Setting up Routing queues, Adding Names to Approval levels for Routing, Effective Dates, Personnel Dates, Query Date questions, etc…)

 

    1. Contact the local HR Representative within your S/C/D for assistance