Frequently Asked Questions

General Questions

Question: I have a general question about Service Recognition. Who do I contact?
Answer: Contact wsuemployeerecognition@wayne.edu.

Question: I believe I should have been recognized in this year's program.  Who do I contact?
Answer: Contact wsuemployeerecognition@wayne.edu.  If it is determined that you should have been recognized, you will be added to the program for the upcoming year and will be allowed to select a service award at that time as well.

Question: I have been here for at least 10 years and have never received a service award. Who can I contact about this?
Answer: Please e-mail your inquiry to wsuemployeerecognition@wayne.edu.

Question: I was a temporary employee (formerly known as a technician) before I became a regular full-time employee.  Is that time counted towards my total years of service?
Answer:  No. Unfortunately, temporary employment time cannot be counted toward your years of service.

Question: I was a student assistant/instructional assistant/graduate-graduate research assistant/part-time faculty before I became a regular full-time employee. Is that time counted towards my total years of service?
Answer:  No. Unfortunately, the time cannot be counted toward your years of service.

Question: I have taken a leave (or other time off) during my time at the university. How does that affect my years of service?
Answer: Leaves of Absence such as sabbaticals, personal leaves, maternity and childcare leaves, military leaves, paid and unpaid illness leaves, administrative leaves, and layoffs are counted in an employee's service. Regular illness, vacation time, any purpose time, and other regular paid days off do not affect your years of service.

Question: I worked at the university years ago and recently returned. Will that time I spent at the university previously be counted towards my years of service?
Answer: If you returned to the university and your previous assignment was benefit-eligible, that service will be counted.

Retiree Questions

Question: I was already recognized as a retiree and decided not to retire. Will I be recognized again at the service recognition event?
Answer: If you withdrew or postponed your retirement after the ceremony date but were recognized as a retiree, we are unable to recognize you again in a subsequent year.

Question: I am considering retiring in the next year. What do I need to do to be recognized as a retiree?
Answer: Please contact Benefits & Wellness to officially notify them of your retirement plans in writing.

Gift Questions

Question: I received an email from D&E Enterprises notifying me that I should receive an award and must click on a link provided to obtain my gift.  Is this a legitimate email?
Answer: Yes, this email is legitimate.  In addition to the email, you will receive a letter in the mail with the ordering instructions.

Question: How do I order my gift?
Answer: The website for ordering gifts will be available after the recognition event. You will receive a notification via email from D&E Enterprises with instructions on how to order your gift. If you need your login information again, please contact wsuemployeerecognition@wayne.edu.

Question: I received my brochure and the gift ordering deadline has passed. May I still order my gift?
Answer: Unfortunately, orders cannot be placed after the deadline.

Question: I placed an order for my service or retiree award, but I have not received it. How can I check the status of my order?
Answer: Please e-mail your inquiry to wsuemployeerecognition@wayne.edu so that we may investigate your order status with the recognition company.

Question: The service or retiree award I ordered was defective. What should I do?
Answer: Please e-mail your inquiry to wsuemployeerecognition@wayne.edu so that we may investigate your order status with the recognition company.

Question: How do I contact the gift vendor? 
Answer: The gift vendor is D&E Enterprises. Their contact information is as follows: 

D&E Enterprises Group, Inc.
877-9-Thank-U Toll Free
248-960-1895   Michigan Phone
248-960-1396   Fax

9724 Capilano Drive
Plano, TX 75025-6496

info@deenterprisesgroup.com